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Orders & Delivery

What are your hours of delivery?
  • Our carrier delivers between 7.30am and 10pm, and in some cases a signature may be required.

    If you are not around, (if a signature is not required) the courier will try to find a safe, dry place to leave your parcel.

    Alternatively they'll leave a calling card with the details on how to re-arrange delivery. Or depending on the courier a re-delivery attempt may be made without contact.
How long will my order take to arrive?
  • Standard orders are delivered within 4-10 business days from dispatch.
    Express orders are delivered within 3 business days from dispatch.
    We may ship from multiple locations, and we will send dispatch notification when all parcels have been sent. Parcels may come from any of our warehouses within Australia, New Zealand or the UK.
Can I track my order?
  • All our home delivery orders are trackable. You will receive a despatched email with a tracking link on for your order, alternatively you can log in to your account and view the tracking in your order history.

    When we send your despatched email there can sometimes be a delay between this being sent and the carrier receiving the order, as a guide please allow up to 12 hours for your orders information to be visible.

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