FAQ

Where is my order?
- If your order has not arrived by the estimated delivery date we’re here to help.
  
  Before contacting us it’s worth checking a few things first. Check the tracking link we sent in your despatch email to view up to date tracking information.
  
  Sign into your account to check we have the correct delivery information for your order and that all of your contact details are up to date.
  
  Check with your neighbours. If you weren't in then the courier may have left the parcel with one of your neighbours. Check in any safe areas the driver may have left your parcel, such as in a porch or garden shed.
  
  If you still can’t find your parcel contact our Customer Service team quoting your order number.
How does 15% off with Klarna work?
- Recieve 15% off when you pay with Klarna
  
  Make your first 3 payments and Klarna will deduct 15% off your final payment.
  
  The offer is available from 0000 AEST on 14 April 2022 until 2359 AEST on 19 April 2022
Covid Shipping Delays
- Please allow additional time for delivery due to COVID restrictions.
Can I cancel my order?
- We're pretty quick at picking and packing your order, therefore we're not able to change or cancel your order once your purchase has been confirmed. After receiving, you are welcome to follow the returns process to receive a refund.
Can I change the size/colour of the item I've ordered?
- Once an order's been placed we unable to add or change or amend any products from your order.
Can I change the delivery address?
- Once an order's been completed we unable to change your delivery address.
Can I track my order?
- All our home delivery orders are trackable. You will receive a despatched email with a tracking link on for your order, alternatively you can log in to your account and view the tracking in your order history.
  
  When we send your despatched email there can sometimes be a delay between this being sent and the carrier receiving the order, as a guide please allow up to 12 hours for your order information to be visible.
Part of my order is missing?
- On occasions we are unable to send all of the items you have ordered. We will send you an email if you are to expect any missing items from your order so please check your mailbox. Some details may also be printed on your despatch note.
  
  We will refund any payment taken for items not sent.
  
  We also ship our orders from two different locations. This means your order may be split across two separate consignments, and may not all arrive at the same time.
How do I change my My JD App to the Australian version?
- iOS users:
  Make sure your Internationalisation Settings are on Australia. You can access this by heading to your phone settings > JD App > Internationalisation > Selecting Australia. For a guide head to our App Promo Page On Site.
  Android users:
  Make sure your device Language Settings are on English (AU). If they are set to English (UK) you’ll see our UK app.
Do you deliver to New Zealand?
- JD Sports Australia no longer ships to New Zealand. For New Zealand orders, head to jdsports.co.nz to place your order.
What payment methods can I use?
- You can use any of the cards listed below to pay for your order. You can also use PayPal to shop with us.
  
  Visa, Visa Electron, Mastercard, Maestro, PayPal, Afterpay, Klarna, Laybuy and Zip Pay.
  
  We take security very seriously so rest assured when you enter any of your details they'll be safe with us.
What is Apple Pay?
- Apple Pay is easy to use, and works with the Apple devices you use every day. With Apple Pay you won’t need to type in any details, is secure and private and is quick and easy to setup.
  Just shop JD Sports and checkout as usual. At checkout, select apple Pay on your apple device as your payment method. Review your card, delivery and contact details and confirm with Face ID, Touch ID or passcode. Then complete your order – it’s that easy!
What's AfterPay?
- A certified gamechanger, AfterPay is a whole new way to shop.
  AfterPay allows you to buy you items now, and pay for them later.
  
  But how does it work?
  1. Choose your items, and add them to your cart.
  2. Select AfterPay at checkout.
  3. When you are approved, your items will be shipped to you like with every other purchase.
  4. You then pay for your items with AfterPay via 4 equal instalments over the next 8 weeks.
Is AfterPay available in store?
- Yes. You can make an afterpay payment in-store through the afterpay App.
How do I use a promotional code?
- Most promotions apply automatically at checkout.
  
  If you have a discount code or promotional code it has to be entered in the box which states ‘Enter Your Promo code', enter your promotion code and click the REDEEM button .
What is a Cookie?
- A cookie is a small text file of letters and numbers that is used to distinguish you from another user and enables swift passage from one page to the next on our website.
  
  For further information on why we use cookies and how to opt out, please visit our full Cookies Information page. .